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Terms and Conditions

Ordering and Delivery Expectations:
Devices listed on this website are custom built after your order is placed. This differs from the usual retail model of sending you stock that already exists. Under normal circumstances your order could take up to 15 business days to be built and dispatched, however this time can extend during holidays and peak order periods.  Please bear this delivery timeframe in mind if you need to present the machine as a gift on a specific date, delivery dates cannot be guaranteed. 
Delivery Information:
Delivery will be made to your school or to your home labelled with your child’s student ID number and/or student name, so please ensure the accuracy of the student ID number during the ordering process.
Warranties and Product Protection
Just as important as having the right technology, is having the right support and warranty provisions to ensure the technology stays in the hands of your child to support their ongoing learning.
With over 25 years of experience in delivering technology solutions to the Education Sector, we have learned that the School Environment can be a very demanding one on portable computing devices. If devices are to stay in the hands of students and not in the computer workshop, they need to be designed for the rigors of the education environment and have necessary support and warranty provisions included.
Products from Global Vendors, designed for Education
BES recommends products from leading global vendors that are designed for the rigors of a learning environment. These products are able to be sourced using the various Government contracts and Education programs that BES are a party to, and provided to Parents on behalf of the School to ensure that you are getting the best possible price.
Education Grade Warranties and Protection
BES include comprehensive warranty and support provisions as part of any device purchased. This includes on-site repairs at the School, with options to upgrade to next business day response. Consumer products typically don't include these provisions and can spend weeks or months in the workshop when it comes to repairs. To ensure your child gets the best from their School technology, the applicable Warranty and Protection Plans have been included in the products available on this site.
Please note that the warranties do not cover accidental damage or loss of your device. We are able to assist you in arranging insurance cover to protect your device if it becomes damaged or stolen. Please refer to more information in the insurance tab of this portal including the Product Disclosure Statements (PDS) which contain the relevant terms and conditions. Please read the PDS carefully before deciding if the product is appropriate for you.


Insurance Information

  • The following insurances are issued by Virginia Surety Company, Inc. ABN 63 080 339 957 AFSL 245579 (VSC); VSC Accidental Damage Accidental Loss and Theft Protection Insurance and VSC Accidental Damage Protection Insurance. BES ACN 010 802 776 are appointed as an authorised Distributor of VSC. This website may contain factual information only and does not take into account your personal financial circumstances. Please consider the relevant Product Disclosure Statement (PDS) available on our website before making a decision to purchase the product.